AGOLD Clothing Shop – Frequently Asked Questions

Welcome to AGOLD Clothing’s FAQ section! We’ve compiled answers to the most common questions about our stylish collections, global delivery, and customer service. Whether you’re looking for that perfect dress or need help with an order, you’ll find the information you need below.

About AGOLD Clothing

Who is AGOLD Clothing’s target customer?
AGOLD Clothing caters to fashion-conscious women who appreciate affordable luxury. Our customers value:
  • Trendy yet timeless wardrobe staples (dresses, skirts, swimwear)
  • Global accessibility with reliable shipping
  • Quality pieces at reasonable prices
  • Convenient online shopping experience
What is AGOLD’s brand style?
Our brand embodies effortless elegance with:
  • Curated collections focusing on dresses, pants, shorts, skirts, and swimwear
  • Premium fabrics and attention to detail
  • Versatile pieces suitable for various occasions
  • Contemporary designs with global appeal

Product Questions

What types of clothing does AGOLD specialize in?
We specialize in women’s fashion essentials:
  • Dresses (for all occasions)
  • Pants (various styles and fits)
  • Shorts (casual and dressy options)
  • Skirts (from mini to maxi lengths)
  • Swimwear (stylish and functional)
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend:
  • Taking your measurements while wearing undergarments similar to what you’ll wear with the item
  • Comparing your measurements to our size chart
  • When in doubt between sizes, consider sizing up for comfort
If you need assistance, email our customer service at [email protected].
Are your products true to the website photos?
We strive for accurate representation with:
  • Professional product photography under natural lighting
  • Multiple angles of each garment
  • Detailed descriptions of colors, fabrics, and features
  • Note that slight variations may occur due to monitor settings

Shipping & Delivery

What shipping options are available?
We offer two convenient shipping methods:
  1. Standard Shipping ($12.95 USD)
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Ideal for time-sensitive orders
  2. Free Shipping (orders over $50)
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Perfect for multiple-item orders
All orders are processed within 1-2 business days with quality checks.
Which countries do you ship to?
We ship globally to most countries, excluding some remote areas in Asia and other locations. Our Nashville-based operation serves customers in major cities worldwide including Paris, Sydney, and Toronto.
Will I have to pay customs fees?
International orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total. We recommend checking with your local customs office for specific information.
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our Nashville headquarters. The email will include:
  • Carrier information
  • Tracking number
  • Link to track your package
If you haven’t received tracking information within 3 business days of ordering, please contact us at [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery:
  • Items must be unworn, unwashed, and with all original tags attached
  • Return shipping costs are the customer’s responsibility
  • Refunds will be issued to the original payment method
  • To initiate a return, email [email protected]
How long does it take to process a return?
Once we receive your returned item:
  • Allow 3-5 business days for processing
  • Refunds typically appear in your account within 5-10 business days
  • You’ll receive email confirmation when your return is processed
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color:
  1. Return the original item following our return policy
  2. Place a new order for the desired item
This ensures you receive the correct item as quickly as possible.

Payment & Account

What payment methods do you accept?
For your convenience and security, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely! We prioritize your security with:
  • SSL encryption for all transactions
  • PCI-compliant payment processing
  • No storage of full credit card details on our servers
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to:
  • Track order history
  • Save your shipping information
  • Receive exclusive offers
  • Streamline future purchases

Contact & Support

How can I contact customer service?
Our Nashville-based team is happy to help:
  • Email: [email protected]
  • Response Time: Typically within 24-48 hours
  • Physical Address: 154 Buffalo Creek Road, Nashville, US 37214
For fastest service, please include your order number in all communications.
What are your customer service hours?
Our team is available:
  • Monday-Friday: 9am-5pm CST
  • Weekends: Closed
Emails received outside business hours will be answered the next business day.

Thank you for choosing AGOLD Clothing – where premium fashion meets affordable prices and reliable worldwide delivery. Happy shopping!